Shipping & Returns

Standard shipping

We offer free standard shipping within the US when you spend $25 or more and a flat fee of $5 for orders less than $25.

*Due to restrictions from our shipping partner, we can not ship packages to PO boxes at this time.

International Shipping

We offer free standard international shipping to the US when you spend $50 or more and a flat fee of $15.00 for orders less than $50.

*We do not ship to Alaska, Hawaii, or Puerto Rico.

*Due to restrictions from our shipping partner, we can not ship packages to PO boxes at this time.

Processing times

Please allow at least 2 business days for your order to be processed.

During high volume periods, please expect a delay of 3 to 8 days for your order to be processed.

How do I change or cancel my order?

Our system is designed to fulfill orders quickly to make sure you receive them as soon as possible. If there is a problem with your order, please email us at info@bahatichai.com with corrections.

What do I do if the order I received is wrong/damaged?

If there is a problem with your order, please reach out to our Customer Service team by emailing info@bahatichai.com. Please note that it may take us longer than usual to reply during the month of Ramadhan and other Islamic holidays.

Return & Exchange Policy

We offer a 100% satisfaction guarantee. We will refund your order, if the product arrived with any major issues.

Major issues include the following: package damaged, product has not been properly sealed.

*If you purchased  our products from an independent retailer, please contact the retailer directly regarding their refund policy.